Operations

• Customer Service •General Ledger Accounting •
• Loan Processing • Management Reporting
• Regulatory Reporting • Patronage Management System •
• Disaster Recovery & Support •

Our customer service department, the heart of our business, has one-stop answers to our customers' questions. Our well-trained staff provides association callers with immediate solutions to their technical support problems, and also works closely with our information technology and operational staff to provide timely answers to more complex issues.

Many organizations split their businesses into a number of help desks, each linked to a specialty area. Instead, we have just one customer service desk, staffed with knowledgeable professionals who solve and manage all of our customers' questions ... 24 hours a day, 7 days a week.

Loan processing

Our centralized loan processing system processes billions of dollars in loan volume for associations from coast to coast every day. That includes all types of loans, from long-term agricultural loans to country home loans. And because our system is so efficient, loan officers and office assistants at FPI associations can sit down at their desks every morning confident that they have up-to-date loan information at their fingertips. Our service also includes assistance for loan accounting issues such as adjustments and corrections; maintaining interest rate tables and message text; coordination and distribution of borrower statements; and all the many other details involved in daily loan processing for Farm Credit associations.

General ledger accounting

We maintain a flexible, table-driven general ledger accounting system for our association customers and also serve as a resource on general ledger accounting questions. In addition, we manage association banking relationships, including reconciling monthly banking statements, and we also centralize funds control and disbursements through the automated clearinghouse system for our association customers.

Management reporting

We provide FPI associations with Business Objects™, a management reporting platform that gives them direct access to management information through an effective online analytical processing (OLAP) tool, called InfoView. FPI associations have the ability to view standard customer information reports, analyze and share loan accounting and general ledger information, perform ad-hoc queries and create their own reports. For example, a senior manager can track association trends for any period by logging on to management reporting. We also provide training that associations need to become experts with this easy-to-use tool.

In addition, "push" technology is key to the future. That is, we get managers the information they need, daily and at their fingertips. This gives managers the answers they look for to employ exception management.

Regulatory reporting

We prepare monthly and quarterly loan accounting reports for FCA and CoBank, including LARS-M and select call reports. We also prepare all 1099s and 1098s for associations and mail them directly to FPI association borrowers.

Patronage management systems

We print patronage refund checks and letters for many associations and mail the packages directly to their customers or to branch offices for personal delivery to individual farmers or ranchers.

Disaster recovery and support

We created a very effective business interruption and disaster recovery plan, which addresses our course of action if we experience unplanned interruptions of our critical business functions, from minor interruptions through full-scale disasters. We also help associations coordinate their own disaster recovery plans.